FAQatp3

No, it is up to the German authorities to grant and issue a visa as well as to deny entrance to individuals. We cannot influence this.

In general, the earlier we can start planning and organizing your move, the better options will be available for you regarding flights, accommodation, etc. In order to be able to provide a full, well organized service, you should contact us at least 4-6 weeks prior to your departure. However, if it is a last minute situation, we won’t leave you stranded.

Of course, not! We will assess your situation after our first conversation and will create an individual service package for you. Whether you accept the offer or not is your decision.

Across the Pond researches different appropriate options based on your given criteria through public database, internet research, and our team’s local networks. We will consult with you and assist you in choosing an option. The booking will be conducted in your name, through credit card or bill payment.

Across the Pond works together with different travel agencies in order to find the best flight connection. Of course, you can do your own online research, too. We will consult and assist you to find a perfect flight connection. The payment is processed through your credit card. We also assist with more complicated travel requests, such as transportation of pets, excessive luggage, etc.

Yes, clients have the option to include this service in their packages. We will then escort you the first days to all appointments, such as local government agencies, schools, employers, etc. in order to help with language barriers. We also eliminate any communication problems by providing verbal translating.

Once you sign the contract, an initial payment of 50% of the total price is due. After the contract is fulfilled, you will receive a bill for the remaining balance.

If you change an existing order, you have to pay an administrative fee of 95€. If you cancel a contract, you will have to pay the administrative fee as well as a cancellation fee of 10% of the total price given in the contract.